How can I pay for my order?
We offer payment via Paypal and Stripe, two of the largest online payment gateways for e-commerce. Your payment details and card details are communicated directly to them under a secure connection managed by them and not kept on our website’s servers. WEEROES uses Comodo SSL encryption to protect your navigation in our website. Always check that you are under a secure connection, indicated as https://www.weeroes.com in your browser address bar.
When will my order arrive?
Orders are shipped from The Netherlands – to improve speed for worldwide deliveries – and depending on the destination usually take 5 working days to arrive. You’ll receive a tracking code by email once they are shipped, indicating the estimated date of arrival.
How do you deliver my order?
I use courier services like DHL and Fedex, which offer order tracking, customer support and convenient methods of delivery or pick-up at service points near you. You can use the tracking code to contact the courier and normally organise their delivery.
Do you offer free shipping?
Yes we do. Orders above 99 Eur will have an option at checkout called “Free Shipping” that you need to select. If you have any doubts or issues, please contact us.
Can I return my order?
You can inform us within 14 days of receiving your order that you wish to return all or part of the items purchased. Items must be returned to us within 14 days of notifying us. Please refer to our Terms and Conditions on our return process.
Where and under which conditions are WEEROES clothes made?
WEEROES clothes are designed and made in Portugal, under our careful supervision. We take pride and care in ensuring we visit and inspect the facilities involved and we work closely with our production suppliers. Our suppliers use no child labour, no forced labour, comply with Health and Safety regulations, allow workers Freedom of Association, are protected in terms of Equality and provided an environment free from discrimination, harassment and abuse, comply with legal requirements in terms of working hours and remuneration.
Are WEEROES clothes certified?
We aim to use quality fabrics which are comfortable and safe for our children. Almost all our fabrics are certified under OEKO-TEX and other quality and safety certifications. Read more about my responsibility in my article.
Do WEEROES clothes make children Heroes?
No, it’s only the first step. Our clothes make children feel special and usually empower them to be braver. Families should harness the spirit that wearing them creates and use them to talk to their children about what it means to really be a Hero.
Do WEEROES capes and wings make children fly?
No, but it normally makes them a lot more physically active… Who can stay still when they have wings? Nonetheless, I find it wonderful to say “you can fly, but only if I help” and then pick them up in the air over your head – my way: their arms extended out, legs closely together, one hand picks up their legs, the other their chest and raise them up above your head. Some exercise (on your side) required.
What social benefit does WEEROES create?
WEEROES clothing profits help fund our non-profit activities: Academy – a school program under development to teach children how they can be Heroes – and Action events – fundraising events where WEEROES help charity partners.
What charitable organisations does WEEROES select as partners?
I encourage our WEEROES to suggest medium-sized organisations from their local cities, primarily dedicated to the protection and development of youths. Meetings, get-to-know-you and due diligence is conducted before selecting WEEROES charity partners.
How can I find out and participate in Action events?
Sign-up to our communications, we announce our upcoming events through it. We might also ask you for help on other activities once in a while.
Do I need to have bought WEEROES clothes in order to participate in Action events?
It would be a nice demonstration of support for our cause, but it’s not mandatory.
Is WEEROES a charity?
No. However, I founded WEEROES to have at least 20% of earnings dedicated to benefiting Society by educating children on how to be Heroes and supporting youth protection and development charity partners.
Who is behind WEEROES?
WEEROES Kids Clothing S.L.U. is a sole-proprietorship limited liability company incorporated in Madrid, Spain, wholly owned by me, Duarte Julio Pitta Ferraz. It’s a project born out of my love for my child and children; my wish that they enjoy their childhoods before growing up; and my desire to help families help them become stronger, smarter and kinder Humans once they do.